Rudolf Juliet

About Rudolf Juliet

Rudolf has been active since 2001. With pleasure and dedication, Rudolf Juliët delivers lectures, brainstorming sessions, and training on working more customer-oriented with patients. In 1999, Rudolf Juliët graduated in marketing and communication sciences in Rotterdam. He gains practical experience in customer orientation as a telephone advertisement salesperson, account manager, sales trainer, and as a marketing & sales manager.

In the Classroom
Rudolf Juliët develops his didactic skills during his job as a trainer at Interselling Training. From personal sales and dealing with aggression to customer-oriented working. During this period, he conducts training for employees of companies such as UPC, KPN, CZ health insurance, Achmea, and De Lage Landen Translease. Rudolf is also active for Interselling Training alongside his own activities.

In the Hospital
Starting in October 2008, Rudolf Juliët spends 91 days in the hospital. He can no longer move, speak, or breathe. He is treated by neurologists, ENT specialists, occupational therapists, surgeons, nurses, physiotherapists, speech therapists, rehabilitation doctors, spiritual caregivers, and psychologists. During these treatments – costing more than 150,000 euros – the staff misses several opportunities in terms of customer orientation. “I see that most doctors and nurses are extremely busy. They focus primarily on performing their tasks as efficiently as possible. However, some nurses also focus on me as a person: they are patient and understanding, they delve into my personal background, and they do something extra.” After 314 days of rehabilitation, he is fully recovered. Now he shares his exceptional experiences with others to contribute to increasing customer orientation in healthcare.

Lecture: A Customer Goes to the Doctor
In a personal manner, Rudolf Juliët shares his hospital experiences. It is an exceptional story from his perspective as a patient, sales manager, and communication trainer. In approximately 60 to 90 minutes, he translates these events into solutions for working more customer-oriented with patients.

Target Audience
For anyone interested in hospital experiences from the patient’s perspective and who wants to learn from it.
How to use it:

• As a kick-off for a complete training program for the staff
• As a guest speaker during the next meeting
• As part of a staff event

Main Objective
What does it yield?
Positive interaction between patient and staff:

• stimulates the recovery process
• motivates the staff
• increases the market value of the healthcare institution

Sub-objectives

• Awareness of the impact of excellent care
• Exceeding patient expectations
• Creating opportunities for positive interaction with patients

Columns
During his rehabilitation period, he writes several columns in a light-hearted and humorous manner about his exceptional experience with Guillain-Barré. These stories are available online for doctors, nurses, therapists, and patients at www.kiffesoef.nl.