Enthusiastic, returning, and profitable customers
Mike Hoogveld is the author of several books including the bestseller 'Doctor, I Have Issues with Customers', a hilarious book that examines how organizations interact with their customers.
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Customer doctor Mike Hoogveld is a highly sought-after consultant and speaker on customer focus, marketing, and sales. He bases his lectures and workshops on his practical experience, consulting work, teaching, and scientific research. He makes extensive use of examples and humor. His audience consistently rates him as a highly knowledgeable and passionate expert who engages his audience in an inspiring, interactive, and energetic manner.
Mike Hoogveld is the author of several books including the bestseller ‘Doctor, I Have Issues with Customers’, a hilarious book that examines how organizations interact with their customers. It describes the symptoms of the 17 most common ailments in working with customers and provides remedies to quickly and effectively cure them. A book where practice meets science through many recognizable examples, making it a remedy that helps every organization towards a healthy relationship with its customers. The book has received much praise and was nominated for the PIM Marketing Literature Award 2014. For his earlier books, Hoogveld was also nominated for Management Book of the Year.
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