Caroline Koetsenruijter

About Caroline Koetsenruijter

Caroline Koetsenruijter’s mission is to create a safe workplace for all nine million workers in the Netherlands. She is a researcher, trainer, and author in the field of social safety and aggression prevention. She wrote the two bestsellers: ‘You Need to Shut Up!’ and ‘The Aggression Paradise’.

She wrote the collective standard for political office holders and civil servants against intimidation and violence. Caroline believes it is important that every professional can do their work without suffering from aggression and intimidation. Her approach is decisive and practical. Two things are paramount: we never accept inappropriate behavior, and we never remain silent about aggression. Together, we bring a safe workplace closer for everyone.

Caroline frequently appears as an expert on aggression and violence in the media.
Print media: Volkskrant, NRC, AD, Telegraaf, and LINDA. On the radio: De NieuwsBV, Met het oog op morgen, Nieuwsweekend. On television: EenVandaag, Op1, and Goedemorgen Nederland to HLF8.

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‘Do you want to be fully updated on de-escalation and conflicts? Do you want to learn how a conflict arises and how to resolve it? Caroline is up-to-date, gladly shares insights and tools that will help you, and inspires you on how to find solutions in tough issues. Conflict management doesn’t always go smoothly and it is certainly not always easy. The stories she tells are raw, sharp, and unvarnished. She does this to draw attention to conflicts, to evoke recognition, and to create acknowledgment for the necessary vision and approach.

Caroline helps civil servants, managers, and administrators, as well as judges and lawyers, to develop their own vision, knowledge, and skills regarding conflicts. She does this by observing, analyzing, and thinking along about which attitudes and behaviors are effective in various challenging situations.

Caroline is a speaker, trainer, and author. Her motto is: conflicts are part of life, and so is resolving them.’