{"id":39692,"date":"2018-06-08T09:10:31","date_gmt":"2018-06-08T09:10:31","guid":{"rendered":"https:\/\/www.speakersacademy.com\/speaker\/laurence-vernier-palliez\/"},"modified":"2026-07-04T21:52:13","modified_gmt":"2026-07-04T19:52:13","slug":"laurence-vernier-palliez","status":"publish","type":"sa_speaker","link":"https:\/\/www.speakersacademy.com\/nl\/spreker\/laurence-vernier-palliez\/","title":{"rendered":"Laurence Vernier-Palliez"},"content":{"rendered":"<p>Beginnen met haar carri\u00e8re in het bedrijfsleven, werkt ze 14 jaar bij American Express Frankrijk waar ze op de werkvloer alle ins en outs van servicebeheer leert: teammanagement, gebruik van geavanceerde informatie- en communicatiesystemen, klantgerichte organisatie, realtime servicemanagement vanuit het perspectief van klanttevredenheid, kredietrisico preventie en fraude risico preventie.<\/p>\n<p>Meerdere keren betrokken bij kwaliteitsontwikkelingsprojecten, besluit ze in 1987 om dit haar beroep te maken. Sinds bijna 20 jaar voert ze adviesopdrachten uit voor toonaangevende bedrijven in verschillende sectoren om hen te helpen bij het in kaart brengen en verbeteren van de tevredenheid van zowel interne als externe klanten.<\/p>\n<ul>\n<li>1987 \u2013 1997 : MSR, adviesbureau gespecialiseerd in servicekwaliteit, opgericht door Jacques Horovitz, (senior consultant, daarna associate director)<\/li>\n<li>1997 \u2013 2001 : Quality Partner, advies in kwaliteitsmanagement van service<\/li>\n<li>sinds 2001 : Clienteam, oprichter en meerderheidsaandeelhouder<\/li>\n<\/ul>\n<p>Als een verbinder van vertrouwensrelaties ondersteunt ze bedrijven die ervoor kiezen om hun waarde duurzaam te ontwikkelen door de tevredenheid van belanghebbenden: Klant, Interne Klant en Aandeelhouders. Ze helpt met name managers te begrijpen hoe de perceptie van klanten en medewerkers zich ontwikkelt door de dagelijkse relaties.<\/p>\n<p>Vele bedrijven hebben al vertrouwen in haar gesteld: Areva, Avirail, Disneyland Parijs, DL software, Fraikin, Geodis Logistique, Intermarch\u00e9, La Fran\u00e7aise des Jeux, Monaco Marine.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Beginnen met haar carri\u00e8re in het bedrijfsleven, werkt ze 14 jaar bij American Express Frankrijk waar ze op de werkvloer alle ins en outs van servicebeheer leert: teammanagement, gebruik van geavanceerde informatie- en communicatiesystemen, klantgerichte organisatie, realtime servicemanagement vanuit het perspectief van klanttevredenheid, kredietrisico preventie en fraude risico preventie. Meerdere keren betrokken bij kwaliteitsontwikkelingsprojecten, besluit [&hellip;]<\/p>\n","protected":false},"featured_media":6020,"template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[]},"sa_speaker_category":[3,58],"sa_language":[],"sa_employability":[244],"class_list":["post-39692","sa_speaker","type-sa_speaker","status-publish","has-post-thumbnail","hentry","sa_speaker_category-economie-financien","sa_speaker_category-governance-en-management"],"acf":{"sa_introduction":"Beginnen met haar carri\u00e8re in het bedrijfsleven, werkt ze 14 jaar bij American Express Frankrijk waar ze op de werkvloer alle ins en outs van servicebeheer leert: teammanagement, gebruik van geavanceerde informatie- en communicatiesystemen, klantgerichte organisatie, realtime servicemanagement vanuit het perspectief van klanttevredenheid, kredietrisico preventie en fraude risico preventie.\n\nMeerdere keren betrokken bij kwaliteitsontwikkelingsprojecten, besluit ze in 1987 om dit haar beroep te maken.","sa_one_liner":"Expert in Klantgerichtheid en Tevredenheid","sa_name_title":"","sa_region":[],"sa_degree":"","sa_stars":"","sa_maglr_ids":null,"sa_publications":null,"sa_socials":null,"sa_subjects":null,"sa_faq_items":null,"sa_minimum_price":"0","sa_maximum_price":"0","sa_banner_image_id":null,"sa_videos":null,"sa_order_score":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laurence Vernier-Palliez - Spreker boeken bij Speakers Academy\u00ae<\/title>\n<meta name=\"description\" content=\"Boek Laurence Vernier-Palliez eenvoudig via Speakers Academy. 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