{"id":28515,"date":"2018-06-08T09:22:23","date_gmt":"2018-06-08T09:22:23","guid":{"rendered":"https:\/\/www.speakersacademy.com\/speaker\/luc-van-bussel\/"},"modified":"2026-06-28T22:27:43","modified_gmt":"2026-06-28T21:27:43","slug":"luc-van-bussel","status":"publish","type":"sa_speaker","link":"https:\/\/www.speakersacademy.com\/fr\/speaker\/luc-van-bussel\/","title":{"rendered":"Luc van Bussel"},"content":{"rendered":"<p>Luc van Bussel est un expert en hospitalit\u00e9 reconnu internationalement avec une formule unique. En tant qu&rsquo;orateur franc et inspirant, il motive les gouvernements, organisations et entreprises avec sa vision de la connexion dans un monde de plus en plus num\u00e9rique et artificiel. Sa c\u00e9l\u00e8bre d\u00e9claration : \u00ab Lorsque tout devient num\u00e9rique, le langage humain fait \u00e0 nouveau la diff\u00e9rence \u00bb souligne sa mission.<\/p>\n<p>Avec des perspectives aiguis\u00e9es, des histoires personnelles et des outils pratiques, Luc montre comment l&rsquo;hospitalit\u00e9 est la cl\u00e9 des relations durables. Il explique : \u00ab Les relations ne sont pas le fruit du hasard, elles ne se cr\u00e9ent pas d&rsquo;elles-m\u00eames et n\u00e9cessitent une connaissance humaine. Ce n&rsquo;est pas du marketing ; c&rsquo;est une affaire humaine. \u00bb Luc se d\u00e9crit comme le \u2018c\u0153ur\u2019 des comp\u00e9tences douces et convainc son public que l&rsquo;hospitalit\u00e9 n&rsquo;est pas seulement une strat\u00e9gie, mais une mani\u00e8re de cr\u00e9er des liens et de la confiance.<\/p>\n<p>Lors de ses conf\u00e9rences, Luc partage des strat\u00e9gies r\u00e9volutionnaires, comme sa formule unique en sept \u00e9tapes pour une hospitalit\u00e9 chaleureuse. Il emm\u00e8ne son public dans un voyage inspirant : d\u00e9passer le service ordinaire pour cr\u00e9er des exp\u00e9riences inoubliables qui lient durablement clients, employ\u00e9s et partenaires. Avec des r\u00e9cits captivants, de l&rsquo;humour et des exemples concrets, Luc motive les organisations \u00e0 transformer les transactions en relations.<\/p>\n<p>L&rsquo;hospitalit\u00e9 est le facteur de succ\u00e8s invisible des organisations qui souhaitent fid\u00e9liser employ\u00e9s, invit\u00e9s et clients. Ce sont des organisations qui veulent p\u00e9renniser le lien avec leurs parties prenantes et se transformer d&rsquo;une approche transactionnelle \u00e0 une approche relationnelle. Ces entreprises d\u00e9veloppent, en plus de leur mod\u00e8le \u00e9conomique, un mod\u00e8le culturel de connexions vraies et sinc\u00e8res. L&rsquo;hospitalit\u00e9 est le \u2018cr\u00e9ateur de relations\u2019. C&rsquo;est un processus r\u00e9ciproque, humain et \u00e9motionnel en sept \u00e9tapes entre l&rsquo;h\u00f4te et l&rsquo;h\u00f4te, le client et le fournisseur ou les employ\u00e9s et l&#8217;employeur. Luc van Bussel a d\u00e9velopp\u00e9 une formule en sept \u00e9tapes pour offrir inspiration, perspicacit\u00e9 et perspective sur le fonctionnement de l&rsquo;hospitalit\u00e9 pour tous types d&rsquo;organisations. Il inspire gouvernements, institutions, entreprises et organisations avec sa perc\u00e9e dans ce domaine et \u2018hypnotise\u2019 son public comme meilleure preuve de sa formule.<\/p>\n<p>Le dernier livre de Luc, &#8216;<span style=\"color: #bfa07a;\"><strong><a style=\"color: #bfa07a;\" href=\"https:\/\/www.managementboek.nl\/boek\/9789083005317\/samen-gastvrij-luc-van-bussel\">Samen Gastvrij : Invitation \u00e0 une soci\u00e9t\u00e9 connect\u00e9e<\/a><\/strong><\/span>&#8216;, est un roman de gestion biographique qui tisse des exp\u00e9riences personnelles et des le\u00e7ons de vie avec des perspectives pratiques. C&rsquo;est une suite puissante \u00e0 son best-seller Gastgevers in Geluk. Avec pour message central \u00ab L&rsquo;hospitalit\u00e9 est la colle d&rsquo;une soci\u00e9t\u00e9 qui menace de se d\u00e9sagr\u00e9ger \u00bb, il appelle \u00e0 plus de compr\u00e9hension et de connexion dans une \u00e9poque de polarisation et d&rsquo;hyper-individualisme.<\/p>\n<p>\u00c0 une \u00e9poque o\u00f9 la technologie \u00e9clipse l&rsquo;interaction humaine, Luc prouve que l&rsquo;hospitalit\u00e9 est un changeur de jeu r\u00e9volutionnaire. Elle transforme le service en excellence et fait des transactions uniques des relations durables. Avec l&rsquo;hospitalit\u00e9 comme c\u0153ur, il offre aux organisations les outils pour recentrer la connexion humaine et les relations \u2013 et ainsi faire la diff\u00e9rence dans un monde num\u00e9rique.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Luc van Bussel est un expert en hospitalit\u00e9 reconnu internationalement avec une formule unique. En tant qu&rsquo;orateur franc et inspirant, il motive les gouvernements, organisations et entreprises avec sa vision de la connexion dans un monde de plus en plus num\u00e9rique et artificiel. Sa c\u00e9l\u00e8bre d\u00e9claration : \u00ab Lorsque tout devient num\u00e9rique, le langage humain [&hellip;]<\/p>\n","protected":false},"featured_media":19502,"template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[]},"sa_speaker_category":[111,50,7,11,116,16,17,78],"sa_language":[189,187,186],"sa_employability":[207,161,274,271],"class_list":["post-28515","sa_speaker","type-sa_speaker","status-publish","has-post-thumbnail","hentry","sa_speaker_category-culture-organisationnelle","sa_speaker_category-culture-organisationnelle-inclusive","sa_speaker_category-diversite-inclusion","sa_speaker_category-gouvernance-gestion","sa_speaker_category-hospitalite","sa_speaker_category-leadership-developpement","sa_speaker_category-marketing-ventes","sa_speaker_category-mode-de-vie"],"acf":{"sa_introduction":"Luc van Bussel est un expert en hospitalit\u00e9 reconnu internationalement avec une formule unique. En tant qu'orateur franc et inspirant, il motive les gouvernements, organisations et entreprises avec sa vision de la connexion dans un monde de plus en plus num\u00e9rique et artificiel.","sa_one_liner":"Hospitalit\u00e9 : Le Facteur Invisible de Succ\u00e8s","sa_name_title":"","sa_region":[],"sa_degree":"","sa_stars":"","sa_maglr_ids":null,"sa_publications":null,"sa_socials":null,"sa_subjects":[{"sa_subjects_title":"Hospitalit\u00e9 comme Gamechanger dans le Service (organisations commerciales)","sa_subjects_information":""},{"sa_subjects_title":"Hospitalit\u00e9 comme Constructeur de Culture dans les organisations froides (organisations internes)","sa_subjects_information":""},{"sa_subjects_title":"Hospitalit\u00e9 comme la Colle Invisible de la soci\u00e9t\u00e9 (organisations publiques)","sa_subjects_information":""}],"sa_faq_items":null,"sa_minimum_price":"2500","sa_maximum_price":"3500","sa_banner_image_id":0,"sa_videos":null,"sa_order_score":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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