{"id":27347,"date":"2018-06-08T09:10:31","date_gmt":"2018-06-08T09:10:31","guid":{"rendered":"https:\/\/www.speakersacademy.com\/speaker\/laurence-vernier-palliez\/"},"modified":"2026-07-04T22:32:49","modified_gmt":"2026-07-04T20:32:49","slug":"laurence-vernier-palliez","status":"publish","type":"sa_speaker","link":"https:\/\/www.speakersacademy.com\/de\/speaker\/laurence-vernier-palliez\/","title":{"rendered":"Laurence Vernier-Palliez"},"content":{"rendered":"<p>Zu Beginn ihrer Karriere in einem Unternehmen arbeitet sie 14 Jahre lang bei American Express Frankreich, wo sie vor Ort alle Aspekte des Servicemanagements erlernt: Teamf\u00fchrung, Nutzung von komplexen Informations- und Kommunikationssystemen, kundenorientierte Organisation, Echtzeit-Service-Management aus der dreifachen Perspektive der Kundenzufriedenheit, Risikopr\u00e4vention im Kreditbereich und Betrugspr\u00e4vention.<\/p>\n<p>Nachdem sie mehrfach in Projekte zur Qualit\u00e4tsentwicklung involviert war, beschlie\u00dft sie 1987, dies zu ihrem Beruf zu machen. Seit fast 20 Jahren f\u00fchrt sie Beratungsauftr\u00e4ge f\u00fcr f\u00fchrende Unternehmen in verschiedenen Branchen durch, um ihnen zu helfen, die Verwaltung der Zufriedenheit ihrer internen und externen Kunden zu ber\u00fccksichtigen und zu verbessern.<\/p>\n<ul>\n<li>1987 \u2013 1997: MSR, Beratungsunternehmen spezialisiert auf Servicequalit\u00e4t, gegr\u00fcndet von Jacques Horovitz, (Senior Consultant, dann Associate Director)<\/li>\n<li>1997 \u2013 2001: Quality Partner, Beratung im Management der Servicequalit\u00e4t<\/li>\n<li>seit 2001: Clienteam, Gr\u00fcnderin und Mehrheitsgesch\u00e4ftsf\u00fchrerin<\/li>\n<\/ul>\n<p>Als F\u00f6rderin von Vertrauensbeziehungen begleitet sie Unternehmen, die sich entschieden haben, ihren Wert nachhaltig durch die Zufriedenheit der Stakeholder zu steigern: Kunde, interner Mitarbeiter und Aktion\u00e4re. Sie hilft insbesondere Managern zu verstehen, wie die Wahrnehmung von Kunden und Mitarbeitern im Laufe der t\u00e4glichen Beziehungen entsteht.<\/p>\n<p>Viele Unternehmen haben ihr bereits ihr Vertrauen geschenkt: Areva, Avirail, Disneyland Paris, DL Software, Fraikin, Geodis Logistique, Intermarch\u00e9, La Fran\u00e7aise des Jeux, Monaco Marine.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zu Beginn ihrer Karriere in einem Unternehmen arbeitet sie 14 Jahre lang bei American Express Frankreich, wo sie vor Ort alle Aspekte des Servicemanagements erlernt: Teamf\u00fchrung, Nutzung von komplexen Informations- und Kommunikationssystemen, kundenorientierte Organisation, Echtzeit-Service-Management aus der dreifachen Perspektive der Kundenzufriedenheit, Risikopr\u00e4vention im Kreditbereich und Betrugspr\u00e4vention. Nachdem sie mehrfach in Projekte zur Qualit\u00e4tsentwicklung involviert war, [&hellip;]<\/p>\n","protected":false},"featured_media":6287,"template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[]},"sa_speaker_category":[11,3],"sa_language":[],"sa_employability":[229],"class_list":["post-27347","sa_speaker","type-sa_speaker","status-publish","has-post-thumbnail","hentry","sa_speaker_category-fuehrung-management","sa_speaker_category-wirtschaft-finanzen"],"acf":{"sa_introduction":"Zu Beginn ihrer Karriere in einem Unternehmen arbeitet sie 14 Jahre lang bei American Express Frankreich, wo sie vor Ort alle Aspekte des Servicemanagements erlernt: Teamf\u00fchrung, Nutzung von komplexen Informations- und Kommunikationssystemen, kundenorientierte Organisation, Echtzeit-Service-Management aus der dreifachen Perspektive der Kundenzufriedenheit, Risikopr\u00e4vention im Kreditbereich und Betrugspr\u00e4vention.\n\nMehrfach in Projekte zur","sa_one_liner":"Experte f\u00fcr Kundenorientierung und Kundenzufriedenheit","sa_name_title":"","sa_region":[],"sa_degree":"","sa_stars":"","sa_maglr_ids":null,"sa_publications":null,"sa_socials":null,"sa_subjects":null,"sa_faq_items":null,"sa_minimum_price":"0","sa_maximum_price":"0","sa_banner_image_id":null,"sa_videos":null,"sa_order_score":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laurence Vernier-Palliez - Redner buchen bei Speakers Academy\u00ae<\/title>\n<meta name=\"description\" content=\"Keynote Speaker Laurence Vernier-Palliez einfach buchen \u00fcber Speakers Academy. 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